Turn customer feedback into business decisions.
YARM listens to your customers, finds the signals that matter, recommends what to do next, and measures whether it worked.
Customer Intelligence
Main Branch · Last 30 days
Your customers are already telling you everything.
Businesses collect thousands of reviews, messages, ratings, and comments. But raw feedback is not intelligence. Someone still has to read all of it, notice what repeats, and decide what to do — and most businesses simply don't have the time.
Customer Voice
Reviews, ratings, comments
YARM Intelligence
Patterns, not isolated events
Business Action
An owner, a deadline, a next step
Measured Outcome
Did it actually improve
From customer voice to measurable growth.
The full loop, running continuously in the background.
Collect
Every feedback channel in one place.
- NFC
- QR
- Website
- Manual
- Future integrations
Understand
AI reads every piece of feedback for what it actually says.
- Sentiment
- Topics
- Patterns
- Journey stages
- Customer language
Act
YARM identifies what matters and turns it into a plan.
- Issues
- Recommendations
- Actions
- Owners
- Deadlines
Measure
YARM checks whether the action actually worked.
- Did the issue improve?
- Did sentiment change?
- Was there enough evidence?
YARM remembers what your customers are saying.
Most tools treat every review as an isolated event. YARM builds historical context instead — it recognizes when a single comment is actually the fifth time this month someone has said the same thing.
1 mention
Emerging Signal
Strong Pattern
Confirmed Issue
Resolved
Monitoring
27
mentions
4
branches
14 days
tracked
High
confidence
Not another AI summary.
YARM doesn't just tell you what customers said. It tells you what matters — ranked by how many people said it, how fast it's growing, and how confident YARM is that it's real.
- Ranked by evidence, not by recency.
- Attached to a branch, a time window, and a customer journey stage.
- Paired with one concrete recommendation, not a wall of text.
Every important insight has evidence.
YARM doesn't invent conclusions. Every insight traces back to the actual comments behind it — click through and you'll always find real customers, never a guess dressed up as a statistic.
Don't just find problems. Fix them.
Every issue YARM surfaces can become an action with an owner and a deadline — then YARM checks whether it actually worked.
Issue
Waiting time
Action
Add one staff member during peak hours
Outcome
Before
18%
of reviews mentioned waiting
After
9%
of reviews mentioned waiting
Evidence indicates improvement. Causality cannot be established from available data.
Customer feedback is also your growth engine.
Not every pattern is a problem. When customers repeatedly praise the same thing — comfort, quality, durability — YARM flags it as a marketing opportunity, in the customer's own words.
Marketing opportunity
“I forgot I was even wearing it.”
Stop guessing what customers want to hear.
Brand language
“Premium comfort technology.”
Customer language
“I forgot I was even wearing it.”
Built for businesses with customers.
YARM is industry-agnostic — if customers talk, YARM listens.
Your customers already told you what to do next.
Connect your first feedback source in minutes. No credit card required to get started.